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What to do if a Kilgore system is severely degraded or completely unavailable (except for planned outages).

NOTE: The phone numbers on this page are for internal use only.  They are confidential and should not be given out to anyone.

Reporting Planned Outage

• For LMS (Blackboard) – To check undergoing a scheduled maintenance, or confirm a known outage, kindly check the below link
• https://blackboard.secure.force.com/Login?TARGET=%2Fapex%2Fbtbb_home
•  All systems are updated on the 4th weekend of the month. Starts late Saturday night and runs into early Sunday.
• Updates to the Student Information System (Jenzabar1) are announced a week in advance (usually occurs 3 times per year).

Reporting Unplanned

• For any unplanned outage, BBH should create & escalate the ticket to Onsite with below information
  • User first & last name
  • Proper Issue
  • Contact Number
  • Location / Room Number