Get Connected

Q: Requesting new equipment?
Ans: Create & Escalate the ticket with complete information to Onsite.

Q: Extension Change?
Ans: Create & Escalate the ticket with complete information to Onsite

Q: New Extension Requests?
Ans: Create & Escalate the ticket with complete information to Onsite

Q: Long Distance Calls?
Ans: Faculty and staff press the 6 key then the number and department code.

Q: Equipment Relocation?
Ans: For Faculty / Staff please create & escalate the ticket with complete information to Onsite.

Q: Wiring Issues?
Ans: For Faculty / Staff please create & escalate the ticket with complete information to Onsite.

Q: Audio Quality Issue?
Ans: For Faculty / Staff please create & escalate the ticket with complete information to Onsite.

Q: General questions regarding phone system (Switches, PBX vs VOIP)
Ans: For Faculty / Staff please create & escalate the ticket with complete information to Onsite.

Q: I am unable to dial extensions directly / Unable to call other campus locations?
Ans: For Faculty / Staff please create & escalate the ticket with complete information to Onsite.

Q: Phone Outage?
Ans: For Faculty / Staff please create & escalate the ticket with complete information to Onsite.

Q: Locked out of Voicemail
Ans: Create & Escalate the ticket to Onsite

Q: Forgot Voicemail password
Ans: Create & Escalate the ticket to Onsite

Q: Voicemail light comes on, but phone doesn’t ring
Ans: Create & Escalate the ticket to Onsite

Q: Calls not going to voicemail
Ans: Create & Escalate the ticket to Onsite

Q: Voicemail light comes on when there are no messages
Ans: Create & Escalate the ticket to Onsite

Q: Have voicemail, but light isn’t coming on
Ans: Create & Escalate the ticket to Onsite

Q: Placing Conference Calls
Ans: Create & Escalate the ticket to Onsite